To be an effective leader, managers must learn to focus on selection, coaching, teambuilding and strategising in their leadership role. In a business environment where change is the constant, these factors are the crucial people management skills.
Participants will be shown the necessary skills and techniques and then benefit from participating and acting as an observer in practical coaching exercises and counselling role-plays. Case studies offer them a chance to solve problems and make decisions in a supportive learning environment.
This follow-on course builds on the skills from Management Essentials. It will also benefit more experienced team leaders, managers or supervisors who have not attended part 1 or other formal training and require development in coaching and counselling or in handling the challenges of change.
Key learning points & outcomes
Participants will learn how to...