Did you know your support teams have far more contact with your customers than your sales people?
They play a huge role in shaping the experience and impression your customers have of your organisation. While providing top quality customer service, they are in a unique position to identify sales opportunities and generate customer enthusiasm.
This practical workshop is designed to provide non-sales professionals with the knowledge, skills and behaviours they need to make a positive impact on sales.
Any non-sales personnel who has customer contact, for example, technicians, engineers, support or service staff, maintenance staff or administrators.
Key learning points & outcomes
Participants will learn how to: