It is impossible to avoid conflict at work, whether it is your colleagues or clients. Conflicts that are ignored or resolved badly will not go away – they cause people to feel resentful and to avoid each other. The effects are disharmony and tension as well as a loss of productivity.
This programme focuses on understanding the root causes of conflict and then teaches how to manage or resolve it through proven strategies that work in a variety of conflict situations from minor disagreements to potentially explosive confrontations.
Any leaders who need to address team issues more effectively , or to manage relationships with challenging clients.
Key learning points & outcomes
Participants will learn how to: